Please pay careful attention to the following guidelines. We offer a high quality, quick turnaround service at low cost to you, we can only do this successfully if we receive files correctly set up according to the guidelines below. Failure to follow the guidelines below could delay your order and/or result in increased costs and missed deadlines. If you have any questions please don’t hesitate to contact a member of our team on 0845 833 0248. We require your artwork in a ready to print format. The following are all suitable formats to send to us: .pdf – this is our preferred choice. Please ensure that all fonts are embedded. Also refer to the guidelines relating to fonts and images below. .jpeg – these should be at a minimum of 300dpi. .tiff – LZW compression should be off. .eps – please ensure that all fonts are embedded.
.bmp – these should be at a minimum of 300dpi. .ai - please make sure fonts are converted to outlines. Artwork which is not supplied in the correct format will be subject to our design charge at a minimum of £12.50. The exact cost will depend upon the product purchased, for further details please refer to individual product pages. You will be contacted by telephone or email prior to any work being undertaken. Sending your files
Files can be sent to us via our site using the upload files link. Please enter your email address in the box provided. In the message box please provide your Sign Wholesale Order Number and a contact name and telephone number. Order Acknowledgement
Online orders will receive immediate email confirmation that the order has been received. Other orders will be confirmed by email once they have been entered into our ordering system, usually within 3 hours. The email will display your order number, the contents of your order and the final costs and payment method. Please check order acknowledgements carefully to avoid unnecessary delays. Proofs
If you wish to be certain of the colour and content of your final graphics then we would recommend a colour proof. Proof production will take a minimum of 1 to 2 working days in addition to postage and approval time. Proofs are not included as standard with our prints and therefore you would need to contact a member of our sales team to enquire about the cost of a proof. If due to time restraints you are unable to wait for a proof then you agree to accept prints that we produce unchecked and we accept no liability for any variation in colour or content from your expectations. Page Setup
Files must be supplied to us ‘ready to print’. Files which are not setup correctly will be subject to our artwork charge which is currently set at £25 per design. Using one of our templates – which are available on the product pages – is the best way to ensure that your artwork is setup correctly however the following guidelines should also be of assistance. Size – Full size or ¼ of final output size. Permanent graphics for pavement signs need to be supplied at full size. Bleed – Minimum of 3mm. 6mm for digital print and cut vinyl. Display area – Keep text a minimum of 3mm from the edge of the page. For posters to be displayed in A-Master, Sightmaster or Swinger pavement signs keep text at least 10mm from the edge of the page. Please also refer to individual product pages for further setup details. Photos
All photos should be at a minimum resolution of 300dpi and in RGB format for PC. When using Photoshop Tiff files please ensure that LZW compression is turned off. Photos should be inserted into your artwork at 100% - never enlarge images beyond their original size. Please also refer our guidelines on imported graphics below. Digital Camera Images
Digital camera images must conform to the standards outlined above (see ‘photos’). If they cannot conform to the standards outlined above then they will not be of high enough quality for digital print. Imported Graphics
Do not copy and paste graphics from non design programs eg. Word, PowerPoint, Excel as these graphics are of a low resolution and will not be of sufficient quality to print to an acceptable standard. Similarly, do not copy and paste graphics from websites as these are likely to be at a resolution of 72dpi – too low to digitally print successfully. Colour and Colour Matching
We cannot accurately reproduce Pantone colours therefore if you require a colour match we advise you to request a colour proof.
Due to the digital print process it is not possible to guarantee a colour match between new and previously printed work. Please bear this in mind when designing and when reordering printed material.
If colour matching, for any reason, is of importance then we recommend requesting a proof (please see above). If you do not request a colour proof then you are agreeing to accept any prints we produce unchecked and we accept no liability for any variation in colour or content from your expectations. Fonts
It is imperative that before supplying us with files to print from that fonts are created to outlines (curves) or if this is not possible then supply the original font along with your artwork. We recommend the use of only legitimate PostScript fonts. If you must use TrueType fonts then please ensure that they are converted to curves (outlines). Amendments
If we have to make amendments to artwork files the minimum charge is £12.50 plus VAT. Our standard hourly charge is £25 plus VAT. A quote will be provided prior to undertaking any amendments.
Prices and Payments
The prices displayed on our website do not include VAT. This will be added at checkout or confirmed in your order acknowledgement email. Our website allows you to pay using any major credit or debit card or Paypal, account customers should call us to order or fax an official purchase order including purchase order number. Orders will be confirmed by email. We reserve the right to alter prices at any time. All goods remain the property of Sign Wholesale until paid for in full. Accepting Courier Deliveries
All goods are checked before packing and leave Sign Wholesale in good condition. We use reputable carriers and all consignments are insured in transit. It is essential however that in order for the insurance to remain valid that any damage sustained in transit is noted on the driver’s delivery note. Signing for a delivery clear invalidates the insurance and means that you waive the right to make a claim. We therefore ask that when your product is delivered you, or the person signing on your behalf, makes a visual inspection of the goods whilst the delivery driver waits. If the goods appear to be damaged either a) refuse the delivery or b) note the damage on the delivery paperwork and accept the delivery. If you are unable to inspect the goods please sign for them as "unchecked". Sign Wholesale is unable to accept any responsibility for, or replace, goods which have been signed as clear when delivered by the courier. Delivery Times
Whilst we make every endeavour to deliver within timescales which customers have notified us of we will not be liable for any loss arising from a failure to meet such deadlines. Failure to meet such deadlines does not constitute a breach of contract on our part. Claims
We advise checking deliveries immediately upon receipt. Any claims relating to damage, loss, partial loss or non delivery must be notified to us, in writing, within 3 days. Claims relating to faults or incorrect output must be notified in writing within 7 days – we may require the goods to be returned to us in order to process a claim. Failure to comply with the requirements above will invalidate the right to make a claim. Pricing and Quotes
Due to the number of possible permutations we are unable to display all prices on our website – we offer simply a selection of the most popular sizes. If you cannot see what you require on our website please contact a member of our sales team for a custom quote. Quotes are valid for 30 days. When proceeding to order please advise the sales team of your quote number in order to save time. If your requirements change between receiving an initial quote and proceeding to order please inform us at the earliest possible date so that we can ensure that you are aware of the full cost of the work before it begins. Full Terms and Condition
Please click here to see our full terms and conditions. By placing an order you are confirming that you have read and accepted our terms and conditions. | 
